Privacy Policy

Kiranah Resort Co., Ltd. (the “Company”) protects and manages the personal information of the users (“Customers”) of the tours offered under the name “NINJA GO TOURS” and of this website (together, the “Service”) according to this policy and the Act on the Protection of Personal Information of Japan.

1. Personal Information We Collect

Booking information: name, contact details (such as email address and telephone number), booking details, and payment information. Payments are processed by the booking system or booking site; the Company does not store card numbers.
Messages you send through the contact form, including your name and email address.
Information needed for safety on the E-Scooter tour, such as passport details for identity verification.
Photos and videos taken during a tour.
Website usage data collected with cookies and similar technologies (see Section 6).

2. Purpose of Use

To take bookings and to operate and provide the Service
To contact Customers about their booking and to answer questions
To verify identity and to contact Customers in emergencies for safety
To process payments and refunds
To analyse use of the Service and the website in order to improve them and develop new services
To publish tour photos and videos on our website, social media and promotional materials (you can ask your guide not to be included)
To comply with laws and regulations

3. Provision to Third Parties

The Company does not provide personal information to third parties except:

With the Customer’s consent
When required by law
When needed to protect a person’s life, body or property and it is difficult to obtain consent
To insurance companies or operating partners where needed for insurance or safety management

4. Service Providers

The Company entrusts the handling of personal information to service providers to the extent needed to run the Service, and supervises them appropriately. These include the booking system operator and partner booking sites (OTAs), the company that supplies tour guides, the website hosting and form service, and analytics providers.

5. Service Providers Outside Japan

Some of these providers store or process data outside Japan, including in the United States (for example, website hosting and form handling by Netlify, Inc., and analytics by Google LLC). The Company chooses providers that take protective measures equivalent to those required under Japanese law. Customers can ask the Company for information about these providers and their measures.

6. Cookies and Analytics

This website uses cookies and similar technologies to understand how visitors use it (Google Analytics and Google Tag Manager) and to measure the results of advertising. The data is used in statistical form and does not identify you by name. You can refuse cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
Some pages show content from other services, such as Google Maps and Instagram. These services may set their own cookies under their own privacy policies.

7. Security

The Company keeps personal information accurate and up to date and takes appropriate security measures to prevent unauthorised access, loss, alteration or leakage.

8. Requests for Disclosure, Correction or Deletion

If a Customer asks for disclosure, correction, deletion or suspension of use of their personal information, the Company will respond promptly according to applicable laws. Please contact us using the details below.

9. Changes to this Policy

The Company may revise this policy when laws change or for operational needs. The revised policy takes effect when it is published on this website.

10. Contact

Kiranah Resort Co., Ltd.
1-11-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan
Email: info_ninja-go-ride@ninja-kabukitokyo.com

Effective Date: 25 September 2026