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Terms of Use

These Terms of Use (the “Terms”) set out the conditions for joining the tours offered under the name “NINJA GO TOURS” (the “Tours”) by Kiranah Resort Co., Ltd. (the “Company”). By booking or joining a Tour, you agree to these Terms. Part B applies only to the E-Scooter tour (formerly “NINJA GO RIDE”).

Part A. All Tours

1. The Tours

The Tours are guided experiences in Tokyo led by a local guide (a “Ninja”). The content, route, meeting point, start times and duration of each Tour are shown on its tour page. Some guides do not wear a Ninja costume; this is stated on the tour page.

2. Booking

Bookings are made through the methods designated by the Company (the official booking website or partner booking sites, “OTAs”).
A booking is confirmed when payment has been completed.
Bookings must be made by the deadline shown on each Tour’s booking page.
Other travellers may book the same date and time, so you may share a Tour with other guests.

3. Fees and Payment

Fees are shown on the official website and the booking page. For walking tours, the fee per adult (13 and older) depends on the number of adults in your booking.
On walking tours, children aged 12 and under join free of charge, regardless of how many, and must be accompanied by an adult. The E-Scooter tour is an exception: it is for ages 16 and over (see Part B).
Unless stated otherwise, fees do not include transportation to and from the meeting point, food and drinks, optional purchases (for example a personal seal or a knife), or other personal expenses.
Payment is made by the methods offered on the booking website or OTA. Fees are charged in Japanese yen; amounts shown in other currencies are approximate.

4. Cancellation and Refunds

Cancellations made up to 24 hours before the start of the Tour are free of charge.
Tours start on time and cannot wait for late guests. Cancellations made less than 24 hours before the start, late arrivals who miss the Tour, and no-shows are charged 100% of the fee, and no refund is given.
Tours run in light rain. If the Company cancels a Tour (for example because of severe weather or safety concerns), the full fee is refunded.
No refund is given if you leave the Tour partway through at your own choice.
Refunds are made using the same method as the payment. Bookings made through an OTA are refunded through that OTA.

5. Participation

Please arrive at the meeting point on time. The Tour starts and ends at the scheduled times.
Please wear comfortable clothes and shoes suitable for walking.
Please follow the guide’s instructions and local rules and manners at shrines, temples, shops and bars.
Only guests aged 20 or older may drink alcohol, in line with Japanese law. The Company does not serve alcohol. Drinks you order at bars or restaurants are paid by you unless the tour page states otherwise.
You are responsible for your own belongings. The Company is not liable for loss or theft.

6. Prohibited Acts

  • Verbal or physical abuse, or harassment of guides, other guests or local people
  • Taking photos or videos where it is prohibited, or of people who have not agreed to it
  • Any act that may cause trouble to other guests, shops, residents or third parties
  • Any act contrary to public order and morals or applicable laws
  • Failure to follow the guide’s or the Company’s instructions The Company may refuse or end participation in the event of such acts. In that case no refund is given.

7. Insurance

The walking tours are not covered by insurance arranged by the Company. Please buy your own travel insurance. (For the E-Scooter tour, see B4.)

8. Disclaimer

The Company is not liable for damages arising from:

  • Natural disasters, traffic restrictions, or other events beyond the Company’s control;
  • Accidents, injuries, losses, or theft caused by a guest’s own negligence;
  • A guest’s health condition. This does not limit the Company’s liability where it is caused by the Company’s intent or gross negligence, or where the law does not allow such limitation.

9. Photos and Personal Information

The Company handles personal information according to its Privacy Policy.
Photos and videos taken during a Tour may be used on the Company’s official website, social media and promotional materials. If you prefer not to appear, please tell your guide.

10. Changes and Suspension

The Company may change the route or schedule for safety or operational reasons. If a Tour is suspended, the Company will notify you promptly.

11. Changes to these Terms

The Company may change these Terms. The new Terms apply from the time they are published on this website. Bookings already confirmed follow the Terms in force at the time of booking.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.
Any dispute arising in connection with the Tours shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

13. Exclusion of Anti-Social Forces

If a guest is found to be associated with anti-social forces, the Company may immediately cancel the booking and refuse participation.

Part B. Additional Terms for the E-Scooter Tour

B1. The Tour

The E-Scooter tour is a guided tour on electric kick scooters. It includes guiding, rental equipment (electric kick scooter and helmet) and the items shown on the tour page.

B2. Who Can Join

Participants must:

  • Be 16 years of age or older
  • Be able to keep their balance on a bicycle
  • Understand safety instructions given in English
  • Not be pregnant
  • Have no chronic illness such as heart disease, high blood pressure, epilepsy, or vertigo
  • Not be under the influence of alcohol or drugs Participants must show a valid passport for identity verification and sign a waiver and consent form.

B3. Safety

Participants must wear shoes that hold the heel (for example sneakers). Sandals, high heels, platform shoes and Crocs are not allowed.
Participants must wear the helmet provided, obey traffic rules, ride safely, and follow the guide’s instructions at all times.
Luggage must be carried so that both hands stay free (for example in a backpack).
If, during the safety briefing, a participant is judged to be riding dangerously, participation may be refused and the full fee refunded.
Dangerous riding and leaving the route without permission are prohibited.

B4. Insurance

For accidents, injuries and damage to persons or property during the E-Scooter tour, the Company has liability insurance through Mitsui Sumitomo Insurance Co., Ltd., with unlimited coverage for personal injury and property damage. In addition, riders are covered up to 30,000,000 JPY as a lump-sum benefit. Coverage is limited to the scope of the policy; cases under the policy’s exclusions are not covered.

Effective Date: 25 September 2026